The events below happened earlier this year, I’ve delayed pubilication as I wouldn’t want anyone to know the identities of the key players (other than myself – doh!)
We all consciously, but mostly unconsciously observe or notice things about others. Mostly it’s a casual observation but what if it’s not? You can say it’s their business, or give some polite feedback.
Well here’s a situation – I’m delivering a course on Dangerous Behaviour and a young female participant immediately announces that “no-one will get anywhere near me- believe me!” I interpret this as meaning “don’t mess with me.” Participants point out that if you get get on a tube (London Underground) you can’t avoid physical contact – yet she defiantly asserts “Believe me! It won’t happen.” Paradoxically she seems to be drawing everyone’s attention to a no-go area.
This is a training course, not group therapy, so I’d be happy to let it go. However, she pointedly looks out of the window, huffs and puffs, looks at her finger nails and storms out as soon as each session ends. Curiously, she always returns almost exactly two minutes after each session begins.
I experience some pressure because she is exhibiting difficult behaviour – and I’m supposed to be the expert, but I don’t want to humiliate her in front of her colleagues and yet she is always unavailable during the breaks.
I don’t work for this organisation, but I am torn. Whatever this woman’s issues, I have concerns for anyone who might depend upon her – her own children, clients – and for her. Do I walk away and say nothing? But I don’t know what I am dealing with and am I acting inappropriately?
Cowardly I said nothing all day. Yet I sensed that I was walking on egg-shells all day long – because of my uncertainty. At the end I thought it was one of my worst courses.
As she left, she did say “thank you” which surprised me. Afterwards I sheepishly asked the Training Organiser is there had been particularly negative course evaluations. To my astonishment, this woman, who many people in the department felt was “difficult” – thought that the course was “brilliant!”
I am not trying to blow my own trumpet. My first concern is that although this woman may be my advocate, and I should be grateful, she is also a support worker – and quite frankly, if I had any need for help, she would be the last person I would want anywhere near me. Given her employers cannot be unaware of the problem – what is my responsibility during and after a training event – to her, the training group, the organisation, her clients … and cowardly, myself?
Filed under: 1, Training, ethics, Training